Frequently Asked Questions

You pay for your move at the conclusion of services that day. Your movers will stop the clock and then call into our office dispatch to let you know the total cost of the move. We accept all major credit cards (3.5% processing fee) checks, or cash. We also offer financing options that can be arranged prior to your move day!

If your movers provide exceptional service, you’re welcome to show your appreciation with a gratuity, though it’s never expected. While completely optional our crews typically receive 10–15% of the final bill as a guideline and you have the option of a cash tip or inclusion of the tip on your final bills payment method of choice.

Depending on the length of your move, the movers may take a brief break or lunch in between jobs. Rest assured, you will not be charged for this time. The movers will keep you and dispatch informed about break times to ensure you’re not billed for any downtime and experience no major interruptions in service. These breaks are tracked and verified through electronic trip logs and truck tracking.

All of our moving trucks are well-maintained 26-foot box trucks equipped with proper loading ramps. This size provides ample space for your belongings, and with a large fleet of trucks available, we can accommodate as many trucks or trips as needed for your move!

For safety and liability reasons, we are unable to have customers on the ramp, dock, or inside the moving truck. While you are welcome to stage your belongings for our crew, remember that you’ve hired us to handle the heavy lifting! Feel free to relax and let us take care of everything – your crew leader will stay in constant communication to ensure everything is placed where it should be.

To ensure a smooth move, please clear a path for the movers and your furniture, secure pets in a safe area, and pack away all personal items in boxes. Make sure driveways and streets in front of the home are clear of vehicles, and have a dedicated point of contact available on-site throughout the day. Additionally, please plan for entryway doors to remain open for extended periods during the move.

For safety and legal reasons, we cannot move certain items. This includes weapons, explosives, loaded firearms, ammunition, flammable liquids, perishable items, and anything that could pose a risk to the safety of our movers, the truck, or your belongings. We also do not move live animals, plants, cleaning supplies, alcohol, or items prohibited by law. Additionally, we cannot move drugs or drug paraphernalia. If you have any specific questions about what can or cannot be moved, please feel free to reach out!

We can typically continue moving during light rain, as all furniture is well-protected with padding and wrapping. If the weather worsens, we may pause or reschedule the move for safety reasons. We advise against moving items into storage during heavy rain due to potential condensation issues. Your safety and comfort are our priority, and we’ll adjust plans as needed to ensure a smooth and safe experience.

Yes, our movers will disassemble and reassemble furniture as necessary to safely move it. They will arrive equipped with all necessary tools, however, if you have a specialty piece of furniture that may require a tool outside of a basic tool kit, please let us know in advance!

Yes, our movers are happy to assist by loading small, personal items into your vehicle. In fact, we reccomend you transport important documents, cash, jewlery or other high value items on your person when possible. Your movers will ask that you accompany them to the vehicle and witness you lock the door in this instnace to ensure full protection.

Upon request, we can disconnect and reconnect appliances. The movers will have all the tools necessary to complete the work but we are not professional plumbers. Thus, if you request the service, we will ask that you sign a waiver releasing us of any liability associated with disconnecting or reconnecting water lines and exhaust hoses.

Yes, either you or a designated representative must be present for the entire move at both the origin and destination locations. This ensures everything is placed where it belongs, and the designated contact will be required to sign off on all paperwork on your behalf.

We understand that moving is one of life’s most important events, with your entire life packed into our trucks. That’s why we never compromise on quality—we hire only the best talent, pay top wages, and train our team to handle your belongings with the utmost care. We’re also the only moving company in Florida confident enough to offer our Raving Fan Guarantee—if you don’t believe your movers provided the best service, you get their hourly rate refunded! Plus, we use top-of-the-line materials and a meticulously maintained fleet of new trucks to ensure a smooth, stress-free move.

Discounts for seniors, healthcare workers, first responders or military may be applicable to your moving quote! Be sure to ask your moving consultant for more information.

While we strive to keep our prices competitive without compromising on service, we may consider price matching under certain conditions. To qualify for a price match, the competitor must be local to your move’s origin, hold a professional license in good standing with the DOT, be accredited by the BBB, and have a matching star rating on Google.

A trip, travel, or truck fee is a one-time flat fee that covers all aspects of using our moving truck, including fuel, mileage, operating equipment, and other logistical considerations. We calculate this fee in advance based on your move details, so you won’t be surprised by any changes due to factors like traffic or fluctuating gas prices!

All necessary moving equipment including dollies as well as protection materials included moving blankets, tape and shrink wrap are included in the cost of your move. Additional packing materials are available for purchase

Yes, most of our moves do require a two hour minimum, however, we always want to help if we can! We encourage you to reach out to a moving consultant regardless of your move size to see what service type may fit your needs best.

Moving companies are required to provide a minimum liability of $0.60 per pound in the unlikely event of damages to your belongings. This basic coverage is automatically included at no extra cost to you. However, for added peace of mind, we offer additional coverage options ranging from 10 times the minimum, at $6 per pound, to repair or replacement values. The cost is based on the estimated value of your shipment or inventory and may include deductibles. Please note that this is not insurance, but additional protection provided by 2 College Brothers Moving. For more details and pricing, please ask your moving consultant.

Absolutely, in fact, we insist all moves larger than 2 bedrooms and all interstate moves be quoted with a free in-person assesment. This allows one of our dedicated moving consultants the opportunity to get eyes on your inventory, the operating paramters and spend some extra time with you ensuring we have all of the information we need to provide the most accurate estiamte.

We offer a wide-variety of services to assist with all of your moving needs, this includes but is not limited to: Local and long-distance moving, commercial and office relocations, piano moving, and white glove delivery for high-value items. Senior moving, student moving, and military relocations tailored to unique needs. Full-service storage, professional packing, and apartment moving for seamless transitions. Corporate relocations, school and university moves, plus warehousing, FF&E logistics, and distribution services.

Yes, many of our locations offer on-site storage with full security, climate controlled and 24/7 surveillance options available.

Depending on the origin and destination of your move, we may be able to offer covered or uncovered transport. Please get with your moving consultant for more details.

Yes, please ask your moving consultant about our “load-only” services for PODS or UHAUL trucks rented by you.

We offer free box deliveries with materials purchase once a week on Tuesdays. Please call your moving consultant to schedule!

If you need to file a claim, please have the following information prepared: Photographs: Clear photos, including one of the entire item(s) and separate images of the damages.
Labeling: Each photo must be labeled with a description of the damage (e.g., chair, left leg scratched; table, right edge dented). Submission: Attach each photo in JPEG format to an email. Do not embed photos within the email. Proof of Value: Provide copies of receipts or proof of purchase from the retail establishment where the items were purchased. Manufacturer’s Labels: Include copies of manufacturer’s labels for appliances, electronics, mechanical items, etc. Property Damage: Specify the origin or destination address and the room or area of the residence where the damage occurred.

Claim forms can be submitted within 15 days of local moves and 9 months for out of state moves right here on our website at the following link: https://2collegebrothers.com/contact/claim-form/ | supplemental documents, photos, or information can be shared via email with misty@movebees.com

While we take unyielding care to ensure that nothing is damaged or misplaced during your move, we understand that these situations can sometimes happen. Rest assured, our Raving Fans department, along with a dedicated claims manager, is here to provide a quick and fair resolution. If an issue arises, you’ll be asked to submit a formal claim, and we’ll gather all the necessary details to resolve it promptly.

Yes, we do request a deposit or “Booking Fee” to secure a spot on our schedule. Rest assured, this just secures your spot and you have flexibility to make changes or reschedule as needed within 3 days of your upcoming move. Please contact your moving consultant or ask to be connected to our operations team to make changes to your move date.

We gurantee that the crew that shows up on moving day will consist of our very own W2, background checked, drug tested and fully trained employees in uniform. Your designated crew leader will be appointed the day before the move and we will communicate their name and contact information when possible on our confirmation call. Additionally, the crew leader will reach out the morning of their move to introduce themselves and provide an estimated time of arrival to your home. You can check out our “INSERT LINK MEET THE TEAM” page to learn a little more about our dedicated team of movers, drivers, office staff and leadership!

All changes to the scope of your move or inventory should be communicated as soon as possible to your moving consultant. It is important that these details be updated both on your estimate and within our system so we can ensure we are sending the proper equipment, materials and number of crew members as well as make any necessary updates to your moving quote.